What is Solaray Shop returns policy?

Return Policy

Solaray Shop is committed to customer satisfaction and keeping our prices low every day, and our return policy reflects this commitment.

Solaray Shop issues refunds within 30 days of purchase/ delivery (online purchase) based on the original form of payment:

All refunds issued by Solaray Shop for returned merchandise must match the original form of payment. Customers will receive cash refunds for cash and check purchases, credit to the appropriate card for debit and credit card purchases, credit to the appropriate account for Apple Pay, PayPal, and other purchases using authorized payment systems, and merchandise credit for gift card or merchandise credit card purchases or any return without a receipt or packing slip. Cash refunds require an original purchase receipt.

Our commitment to fast and easy returns on Solaray Shop store purchases.

You can return merchandise purchased at an Solaray Shop store to any Solaray Shop store for refund, credit or exchange as follows:

1.Return with a purchase receipt:
If you have a valid purchase receipt, Solaray Shop will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise.

2.Return with a gift receipt:
If you have a valid gift receipt, Solaray Shop will give you a refund of the purchase price in the form of a merchandise credit, or an even exchange of the merchandise.

3.Return without a receipt:
If you do not have a valid receipt, Solaray Shop will attempt to verify the purchase if it was made with a credit or debit card. If Solaray Shop verifies the purchase, we will give you a refund of the purchase price in the original form of payment, or an even exchange of the merchandise. If Solaray Shop cannot verify the purchase, we will give you a merchandise credit equal to the item’s lowest price sold within the past 30 days, or an even exchange of the merchandise. Customers must present valid government-issued photo identification (ID) to make a return without a receipt.

4.Solaray Shop is committed to keeping our prices low everyday by preventing fraud and abuse in the return process.
We carefully monitor returns for fraud and abuse and we reserve the right to limit returns or exchanges, regardless of your presentation of a valid receipt or packing slip.

Please send us your return request and you shall be guided the instruction on how to return a package for free.

Steps:

  • Contact us
  • Get Return Label and attach to return package
  • Send it to nearest delivery office and to our return location as below:

Solaray Shop Returns Center

501 Kings Hwy E, Fairfield, CT 06825

Contact Us

Address: 501 Kings Hwy E, Fairfield, CT 06825
Phone: +1-203-659-9606
Email: support@solarayshop.com

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